Fanvue takes the privacy of its users seriously. This article covers how Fanvue appears on your bank or card statement and what to do if you see a charge you do not immediately recognise.
How will Fanvue appear on my statement?
All Fanvue transactions appear as fanvue.com on your bank or card statement. This is the same regardless of the type of payment, subscription, pay-per-view content, tip, or any other purchase on the platform.
What will I see?
The charge will show as fanvue.com - there is no other brand name, creator name, or further description shown. This is intentional to protect the privacy of all users.
I see a fanvue.com charge I do not recognise - what should I do?
Before assuming your card has been compromised, please work through the steps below - the majority of unrecognised Fanvue charges turn out to be a forgotten subscription, a renewal, or an account held by someone with shared access to the card.
Step 1 - Check your Fanvue transaction history
Log in to your Fanvue account and go to Settings > Payments & Subscriptions > Transaction History. All your payments are listed here with dates and amounts. Match the charge on your bank statement to an entry in this list.
Step 2 - Check whether you have more than one account
If nothing matches in your current account, it is possible the charge was made from a different Fanvue account of yours. Try logging in with any other email addresses you use.
Still unable to figure this out?
If you have worked through the steps above and still cannot identify the charge, contact our support team via live chat or email us at [email protected] before taking any action with your bank. Provide the following:
Your full name
First 6 and last 4 digits of the card charged
The dates of these charges
The charge amounts
Your registered Fanvue email address (if you have/had one)
A screenshot of what you see in your transaction history
We will then investigate this further for you!
Do not raise a chargeback with your bank without contacting us first.
If you initiate a chargeback without going through our dispute process, your account will be permanently banned (T&Cs, Section 16.3)