All payments on Fanvue, including subscriptions, subscription renewals, tips, pay-per-view content, and direct message purchases, are non-refundable. This is consistent with consumer rights law for digital content and services in the UK and EU, where the right of withdrawal does not apply once digital content has been delivered and accessed.
Our full refund policy is set out in our Terms & Conditions (Sections 3.12 and 3.14).
Why can't I get a refund?
Digital content, including creator subscriptions, AI-generated content, and media, is treated differently from physical goods under the law. Once content has been delivered and made available to you, it cannot be returned. This is governed by:
UK Consumer Rights Act 2015 (Part 1, Chapter 3 — digital content)
EU Consumer Rights Directive 2011/83/EU, Article 16(m) — digital content exemption
By creating a Fanvue account and completing a purchase, you agreed to these terms.
What is not eligible for a refund?
Subscription payments and renewals
Tips sent to a creator
Pay-per-view content you have accessed
Direct message purchases
Purchases you no longer wish to use or have forgotten about
When should I contact Fanvue for a refund?
While our policy is firm, our Terms & Conditions (Section 3.14) allow us to review cases where the service did not match what was described or agreed. You can contact us only if:
You were charged multiple times for the same content
A technical error prevented you from accessing content you paid for
A creator's content was different from how it was described
A creator did not fulfil a paid custom request of yours
Please note
You must raise any query within 30 days of the transaction. Cases raised after this window cannot be reviewed (T&Cs, Section 3.17)
How to submit a dispute
Contact our support team via live chat in the Help Centre, or email [email protected].
Include the transaction date, the amount charged, and the creator's account handle.
Explain what was agreed and what was not delivered or was misrepresented. Please make sure to include the screenshots, as it will help us proceed with the investigation much quicker.
Our team will review your case and respond within 5 business days.
Do not raise a chargeback with your bank without contacting us first.
If you initiate a chargeback without going through our dispute process, your account will be permanently banned (T&Cs, Section 16.3)