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Reset your password

Reset a forgotten password, and what to do if the reset email doesn't arrive

Forgotten your password? You can reset it in a few steps.

How to reset your password

  1. Log out first (or use a private or incognito window). If you're still logged in, the reset link takes you to your account page instead.

  2. Go to fanvue.com/signin and click "Forgotten password?".

  3. Enter the email address on your Fanvue account and submit.

  4. Open the email from Fanvue and click the reset link. Use the most recent email if you requested more than one.

  5. Choose a new, strong password you don't use anywhere else.

👉 Signed up with Google or X? You don't have a password to reset. Use the Google or X button to log in. See Signed up with Google or X.

Changing your password while logged in

Go to Settings → Account → Password & Security.
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You'll need your current password. If you don't know it, log out and use "Forgotten password?" instead.

The reset email didn't arrive

Work through this checklist:

  1. Check spam, junk, promotions and updates. Search for fanvue.com.

  2. Using Outlook or Hotmail? Also check the Other tab (Focused Inbox) and your Blocked senders list. Add fanvue.com to your Safe senders so future emails reach your inbox.

  3. Is it the right email? Try every email address you might have used. A small difference (an extra number, a different domain like .co.uk or .com) means no email.

  4. Did you sign up with Google or X? Then no reset email is sent. Log in with that button.

  5. Using a work email? Your organisation’s spam filters may block password reset emails. Check your quarantine or junk folder, or ask your IT team.

  6. Wait 10 minutes before trying again. Several requests in a row can delay delivery.

  7. Requested more than one email? Only the link in the most recent email works. Earlier links stop working once you request a new one

  8. Do you see "This email cannot be used"? The account may be restricted, so a reset won't work. See "This email cannot be used": what it means.

If none of these apply, contact us from the email address on your account with your username. We'll check the account for you.

I want to delete my account or cancel a subscription, but I can't log in

  • To delete your account, reset your password first using the steps above, then delete your account from Settings → Account → Delete my account.
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  • To stop paying for subscriptions, reset your password first, then go to your subscriptions and turn off auto-renew for each creator.

❤️ We can help you!
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Email [email protected] from the email address registered on your Fanvue account, with the subject "Cancel my subscriptions" or "Delete my account". Include your username if you know it.

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