If you've been charged when you didn't expect it, it's usually one of the reasons below. You can see all your payments in Settings → Payments & Subscriptions → Transaction History
A subscription renewed
Subscriptions renew automatically at the end of each period until you cancel. Check Manage My Subscriptions: if the subscription is still active, it will keep renewing.
See How do I cancel a subscription?
You cancelled close to the renewal
If you cancel when the renewal payment has already started processing, it can't be stopped. You'll still have access for the new period you paid for. Next time, cancel by the day before your renewal date.
A free trial ended
If you don't cancel before a free trial ends, it becomes a paid subscription at the creator's standard price on the day the trial ends. The price and renewal date are shown when you start the trial.
A discount or offer ended
If you joined with a discount, your subscription renews at the creator's regular price once the offer ends. The offer length and the price afterwards were shown on the pop-up when you joined, for example: €4.01 for your first month, then €13.38 every month.
You have another Fanvue account
The charge may be from a different Fanvue account of yours. Log in with any other email addresses you use and check their subscriptions.
It's a pending charge
If the charge shows as pending, it's usually a temporary hold from your bank, not a completed payment. Your bank releases it within a few days if the payment doesn't go through.
Still not sure?
See I don't recognise a charge from Fanvue.
If you're sure you cancelled in time and were still charged, contact us with:
the date and amount
the creator's username
a screenshot of the subscription in Manage My Subscriptions
🚨Please contact us before your bank.
See Chargebacks: what happens if I dispute a payment with my bank.