A chargeback is when you ask your bank to reverse a card payment. If you want to report an unauthorised charge, please contact us first: we can usually look into it faster than your bank can.
Why contact us first?
We can see your purchase history and often explain or fix the problem straight away.
Chargebacks can take weeks, and your bank may still decide in our favour.
Our dispute process is free and usually quicker. Check first: Can I get a refund?
What happens if I raise a chargeback?
Chargebacks for Fanvue purchases aren't permitted under our Terms, so raising a chargeback leads to your Fanvue account being banned (T&Cs, Sections 3.12, 3.13 and 16.3).
Once your account is banned, you lose access to your subscriptions and purchases, and you can't open a new account.
If your card was used without your permission
Contact us so we can help. Check first: I don't recognise a charge from Fanvue.
I think my account was banned by mistake
You can appeal within 14 days of our notice by emailing [email protected] with an explanation and any evidence (T&Cs 16.6).