If you've paid but can't see a creator's content, work through these checks first. Most issues are fixed in a few minutes.
1. Check you're on the right account
Make sure you're logged in with the account you paid from. Check Manage My Subscriptions and Transaction History to confirm the payment and that the subscription is active.
2. Check the payment went through
If the payment failed or is still pending, the content won't unlock. See For Fans: Issues with adding a card or making a payment.
3. Check your content filter
If the content is NSFW, switch your filter to NSFW via Settings. In some countries you'll need to complete age verification first.
4. Refresh and try again
Log out and back in.
Clear your browser cache, or try another browser or the app.
Turn off your VPN and any ad-blockers for fanvue.com.
5. Find your purchased content
Everything you've bought is saved in My Collection in your account, where you can also organise it into folders.
6. Check whether the content was removed or is under review
Content can disappear from My Collection, and from the creator's profile, when:
the creator deleted it. You lose access to it, even if you paid for it.
the creator's account was closed, for example for breaking our rules. You lose access to all their content.
the creator's account is under review. Some content may be hidden for a while. If the review is cleared, it becomes visible again. If the content breaks our rules, it's removed for good.
If content you'd already been able to view is removed later, this doesn't qualify for a refund.
For privacy reasons, we can't share details about another user's account. See What happens if a creator's account or content is removed?
Still can't see it?
Contact us with:
the date and amount
the creator's username and the post or message you paid for
a screen recording or screenshots showing what you see