Most charges people don't recognise turn out to be a renewal, a free trial that ended, or a purchase from another account. These steps will help you find out.
1. Check the name on your statement
Fanvue charges appear as FANVUE or SHIFT HOLDINGS LTD, depending on how and where you paid. No creator name or content details are shown.
2. Check your transaction history
Go to Settings → Payments & Subscriptions → Transaction History and match the date and amount.
3. Check for renewals, trials and other accounts
A subscription may have renewed, or a free trial may have ended. See Why was I charged? Renewals, free trials and pending charges.
Log in with any other email addresses you use or ever used.
Check whether anyone else has access to your card or your devices.
4. If it still wasn't you
Contact us by live chat or at [email protected], with:
your full name
the first 6 and last 4 digits of the card (never send the full card number)
the date and amount of each charge
your Fanvue email address, if you have an account
If you have an account and think someone else has used it, change your password straight away. See If you think your account might have been hacked.
💳 Card used without your permission? Contact us so we can help. You can also contact your bank to block the card.
Related: How does Fanvue show up on my bank statement? · Chargebacks: what happens if I dispute a payment with my bank