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Why is my account Banned/Suspended?

What each account status means, common reasons, what happens to your balance and how to appeal a decision

Restricted, suspended or banned: what's the difference?

Status

What it means

Restricted

Some features are limited, for example payouts, publishing or linking accounts, while an issue is fixed.

Suspended

The account is temporarily unavailable while we review it.

Banned (closed)

The account is permanently closed.

Common reasons

  • Serious or repeated breaches of our Community Guidelines or Acceptable Use Policy

  • People in your content who aren't verified, or content that doesn't match the verified account holder

  • AI content that doesn't follow our rules on age or real people

  • Fraud: unusual payments, chargebacks, self-tipping or linked fraudulent accounts

  • Taking payments or meetings off Fanvue

  • A legal requirement

See T&Cs 16.3 and Creator Terms 7.

Restricted: how to get full access back

Follow the steps in the email we sent you. Most restrictions are lifted once you fix the issue, for example verifying a co-creator or removing non-compliant content.
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What happens to my balance?

Think we got something wrong?

If you believe a decision was made in error, you can ask us to review it. This applies to account restrictions, suspensions and bans, and to content removals and warnings (Content Moderation Policy §4.1).

  1. Contact us within 14 days of the decision (§4.2, T&Cs 16.6) so we can review it as quickly as possible. Appeals received later are still accepted for up to six months.

  2. Send one message to [email protected] or through the chat on this page, from the email on your account, with:

    • your username

    • the decision and the date

    • why you believe it's wrong, and any new evidence (for example co-creator documents or proof your AI content is original)

We review all the evidence and reply in the same conversation. Complex cases and reinstatement requests can take up to 10 business days (Content Moderation Policy §4.4, T&Cs 16.6). Reinstatement is at our discretion.

⚠️ Don't open a new account. Creating a new account after a suspension or ban isn't allowed and will also be closed (T&Cs 16.5).

Also Check: AI content on Fanvue: what's allowed

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