Did you know that to verify your account (pass KYC) and become a creator, you must have a valid, in-date, government-issued international ID.
The Most Common Reasons for Failing KYC Verification
To complete KYC and become a creator, you must have a valid, in-date, government-issued international ID or passport.
Unclear/poor-quality image of ID or selfie: Please ensure the images you upload are clearly readable and not blurry.
The image of the ID is zoomed too far in or out: Ensure the whole ID is clearly visible.
Low light level environment. Take the photo in a well-lit environment, but clear of reflections.
ID is out of date: Make sure you upload an up-to-date ID.
Device camera is poor quality: If you are using a desktop, webcams can be suboptimal for completing KYC. Try switching to mobile using the QR code displayed when going through KYC to use your phone instead.
TIP: Sometimes devices don't focus properly, causing blur. To combat this, try putting a white piece of paper behind your photo ID, and make sure your selfie is on a plain background.
Why is my camera not working for KYC Verification?
When completing KYC to become a creator, you will need to take a picture of your government-issued ID and a selfie to verify your identity. To do this, you will need to enable camera permissions on your device/browser. Below are links to instructions on how to enable this:
Apple phone: Click here
Android phone: Click here
Chrome on desktop: Click here
Safari on desktop: Click here
Firefox on desktop: Click here
If you have tried all of the above options and are still struggling with KYC ID verification, please reach out to our support team via the chatbox on the bottom right of this page💫